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How simbawin Handles Your Personal Information

Your account data, wallet details, and transaction history — including payments through DANA, OVO, and GoPay — are handled with care under this Privacy Policy.

Account Data ProtectedDANA, OVO, GoPay Transactions CoveredNo Third-Party Data SalesYour Rights, Clearly Stated

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What This Privacy Policy Covers and How It Applies

simbawin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with simbawin — from the moment you open an account to every deposit and withdrawal you make via DANA, OVO, or GoPay. We collect information you provide directly: your name, contact details, and payment wallet identifiers. We also

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collect technical data automatically, such as your device type, browser session data, and IP address, to keep your account secure and the platform running smoothly. Transaction records are retained as required by applicable financial and regulatory obligations in the regions where we operate. We do not
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share your personal data with advertisers. Third-party service providers who support our platform — payment processors, fraud detection services — access only the data they need to perform their specific function, and they are bound by confidentiality agreements. Access to this platform and the applicability of
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this policy depend on local law and are available only where local law permits. If you are accessing from Jakarta, Surabaya, or elsewhere in Indonesia, the same data protections apply to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are the two things we keep consistent across every account. Here is how we handle your data in practice — from the moment it enters our system to the point you ask us to remove it.

Encryption and Account Security

All data transmitted between your device and our platform is encrypted via SSL. Your account login is protected by OTP verification, and we monitor sessions for unusual access patterns.

Cookie Usage

We use cookies to keep your session active, remember your language preference, and understand how you navigate the lobby. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account and transaction data for as long as your account is active and for the period required by applicable financial regulations. When you close your account, we begin the deletion process in line with those obligations.

Your Rights and How to Act on Them

You have the right to request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted by law. Submit any of these requests through live chat or email and we will handle it directly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data, requests to access or delete your account information, or concerns about how we handle your personal details — our support team handles all of these. You can reach us through live chat directly from your account dashboard, or send a written request via email. We aim to respond to all privacy-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Common Questions About Your Privacy on simbawin

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat from your account dashboard.

We collect your name, contact information, and the wallet identifiers you use — such as your DANA, OVO, or GoPay account number — along with device and session data generated when you access the platform.

We do not sell your data. We share it only with service providers who directly support your account — such as payment processors for DANA, OVO, and GoPay transactions — and only under strict confidentiality terms.

Send a request through live chat in your account dashboard or via email. We will verify your identity first, then provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. You can request deletion of your personal data by contacting support. Some data may be retained for the period required by financial regulations, but we will explain exactly what is kept and why.

Payment wallet identifiers are encrypted in transit and at rest. We do not store full wallet credentials — only the reference data needed to process and verify your transactions securely.

Yes. This policy applies to all accounts, including those accessed from Indonesia. Availability of the platform itself depends on local law and is accessible only where local law permits.

How simbawin Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption and Account Security

Cookie Usage

Data Retention

Your Rights and How to Act on Them

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on simbawin

01 What personal data does simbawin collect when I open an account?

02 Does simbawin share my data with other companies?

03 How can I request a copy of my personal data?

04 Can I ask simbawin to delete my account data?

05 How does simbawin protect my payment information for DANA, OVO, and GoPay?

06 Does this Privacy Policy apply to me if I am in Indonesia?

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